IT Primary Engineer


Resourcefulness is a necessary skill in this role. You should be able to diagnose and resolve problems quickly. You should also have the patience to communicate with a variety of interdisciplinary teams and users. Your goal will be to ensure that our technology infrastructure runs smoothly and efficiently


  • Ensuring that the network infrastructure is up and running;
  • Provide technical advice and fault resolution/trouble-shooting during fault escalation;
  • Must be able to work independently and analyse problems before escalation or discussing with immediate superiors or Directors;
  • Troubleshooting system, server errors, software issues and outages;
  • Installing and configuring software, hardware and networks;
  • Analyzing system logs and identifying potential issues with computer systems;
  • Sustaining network integrity, server deployment, and security;
  • Monitor performance and maintain systems according to technical requirements;
  • Ensuring security and efficiency of IT infrastructure, managing user access;
  • Upgrade systems with new releases and models;
  • Maintaining internal technical documentation, manuals and IT policies Coordinate with client/vendor in ensuring smooth-flow throughout IT projects;
  • Provide technical solutions in support of sales opportunities;
  • Any other ad-hoc duties assigned by superiors or Directors;


  • Proven experience, at least 2 years as a IT Primary Engineer, System Administrator, Network Administrator or similar role;
  • Relevant Degree or Diploma in Information Systems or Information Technology;
  • Professional certification (e.g. Microsoft Certified Systems Administrator (MCSA)) is a plus;
  • Windows Server, Exchange/O365 support and configuration and ability to troubleshoot and correct problems;
  • Knowledge of network security systems, intrusion detection systems, and data backup;
  • Experience with Virtualization, NAS devices, Firewalls, Network;
  • Expert in with Windows 7,10 desktop issues;
  • Experience in IT Project Management & good in handling IT Infrastructure Projects;
  • Exellent problem-solving skills, good analytical and communication skills;
  • Availability outside of working hours to resolve emergency issues promptly;
  • Ability to prioritize a wide range of workloads with critical deadlines;
  • Able to work and thrive under pressure with tight deadlines and fulfill tasks agreed to the customer;
  • Patient and professional demeanour, with a can-do attitude.

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